Welcome to our FAQ page! Here you’ll find answers to the most common questions about our metal posters, acrylic prints, metal framed posters, shipping, returns, and more. If you can’t find the information you’re looking for, please feel free to contact us at [Customer Service Email/Phone Number].

General Questions

1. What are metal posters?
Metal posters are high-quality prints on durable aluminum sheets. They feature vibrant colors, sharp details, and a sleek, modern finish that makes them a standout piece of art for any space.

2. What are acrylic prints?
Acrylic prints are high-resolution images printed on acrylic glass, offering a glossy finish and vibrant colors. They provide a modern and sophisticated look, perfect for any room or office.

3. What are metal framed posters?
Metal framed posters are traditional posters framed with sleek, durable metal frames. They offer a polished and professional appearance, combining the classic look of framed art with modern materials.

4. How do I hang a metal poster, acrylic print, or metal framed poster?

• Metal Posters: Our metal posters come with a convenient mounting system, including adhesive strips or magnetic mounts, making it easy to hang them on any wall without the need for frames or nails.
• Acrylic Prints: Acrylic prints typically come with wall mounts or standoff bolts for easy installation.
• Metal Framed Posters: Metal framed posters come with hanging hardware attached to the back, making them easy to hang on any wall.

5. Are the mounting systems safe for all walls?
Yes, the mounting systems provided with our products are designed to be safe for most wall surfaces, including painted walls, drywall, and wallpaper. However, we recommend checking the wall's compatibility with the mounting system included with your order.

Shipping Questions

6. How long does it take to process an order?
Orders are typically processed within 1-3 business days. You will receive an email confirmation once your order has been shipped.

7. Do you offer international shipping?
Yes, we ship to over [Number] countries worldwide. International shipping times vary based on the destination, typically ranging from 10-20 business days.

8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package through our website or the carrier’s tracking system.

Return and Exchange Questions

9. What is your return policy?
You may return your metal poster, acrylic print, or metal framed poster within 30 days of receiving your order for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging. Custom or personalized items are not eligible for returns unless they are defective or damaged.

10. How do I initiate a return?
To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number] with your order number and reason for return. Our team will provide you with detailed instructions on how to return your item.

11. Who pays for return shipping?
The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over [Value].

12. How long does it take to receive a refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original method of payment within 5-10 business days.

Product Questions

13. Can I customize my metal poster, acrylic print, or metal framed poster?
Yes, we offer custom options for all our products. You can upload your own design or image, and we will print it on a high-quality metal sheet, acrylic glass, or with a metal frame. Please note that custom orders are not eligible for returns unless they are defective or damaged.

14. How do I care for my metal poster, acrylic print, or metal framed poster?

• Metal Posters: To clean your metal poster, simply wipe it with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
• Acrylic Prints: Clean your acrylic prints with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
• Metal Framed Posters: Dust the frame and poster regularly with a soft cloth. If necessary, clean the frame with a damp cloth and mild soap.

Contact Us

15. How can I contact customer service?
You can reach our customer service team at [Customer Service Email/Phone Number]. We are available [Customer Service Hours] to assist you with any questions or concerns.

Thank you for choosing FrameClass. We hope this FAQ section has been helpful. If you need further assistance, please don’t hesitate to reach out to us.